Although business processes and procedures are similar in that they are governed by policies, they are different. A process is an overview of tasks that must be taken to complete an activity or activities, while a procedure is a detailed, step by step guide on how to complete each activity in a process. Both should be clearly defined by a business, as they can enhance productivity and improve the goods or services a business provides.
When developing processes and procedures, a business should first ensure they fit into its overall goal and mission. They should also be easy to understand and clearly documented, so management staff and training programs can incorporate them into daily practices. Moreover, a regular review protocol and a system for receiving feedback is helpful to ensure processes and procedures are updated as a business grows. Lastly, employees should be empowered by processes and procedures so they can attain high levels of productivity and achievement.